Automotive careers at Cassill Motors in Cedar Rapids, IA

Position Summary

As a Product Specialist, you will use your knowledge of Cassill Motors’ no-haggle, market-based pricing to help customers find the best value for their budget. You will help customers find the right vehicle, not just any, by guiding customers through every step of the buying process to include test drives, trade-in evaluations, financing applications, and final paperwork. You will also be responsible for ensuring all necessary records and documentation are completed for a smooth and professional transaction. Our continued success is in part to our Product Specialist’s ability to build long-term relationships by providing exceptional after-sale support to customers. We are a team-oriented, high-energy sales environment where your success contributes to the dealership’s overall performance.

• Sales and customer service experience preferred (retail, hospitality, or automotive sales experience is a plus).
• Strong communication and listening skills—you enjoy helping people make informed decisions.
• Self-motivated and goal-oriented, with a desire to grow and succeed.
• Ability to work collaboratively in a team-driven, EOS-powered environment.
• Knowledge of vehicles and the automotive industry is a plus.
• Must be detail-oriented and organized.
• Willingness to learn and adapt in an evolving industry.

• Employee health insurance benefits for $1.00/month
• 4% 401k with match
• Free Dental, Vision, and Life Insurance
• Up to 6 weeks PTO and holidays
• Employee discounts on vehicle purchases, parts, & service labor
• FREE lunch EVERY Friday!

We look forward to welcoming a motivated and dedicated individual to our team.

Position Overview

As a Sales Team Member at Cassill Motors, you will play a pivotal role in assisting customers throughout their vehicle purchase journey. Your primary responsibility will be to guide customers through the selection process, offer expert advice, and ensure a seamless buying experience. We invite you to take advantage of this excellent opportunity to become an integral part of our dynamic and customer-focused team.

• Customer Engagement: Greet and assist customers in a friendly and professional manner, actively listening to their needs and preferences.
• Product Knowledge: Stay informed about the latest inventory and vehicle specifications to effectively advise customers and answer their questions.
• Sales Process: Guide customers through the entire sales process, from initial contact and test drives to financing options and completing the sale.
• Relationship Building: Build and maintain strong customer relationships to encourage repeat business and referrals.
• Paperwork and Documentation: Complete all necessary paperwork accurately and efficiently to ensure smooth transactions.
• Compliance: Ensure that all sales activities adhere to legal and ethical standards and follow dealership policies and procedures.

• Previous sales experience is preferred.
• Excellent communication and interpersonal skills.
• Self-motivated and goal-oriented.
• Strong negotiation and problem-solving abilities.
• Knowledge of vehicles and the automotive industry is a plus.
• Must be detail-oriented and organized.
• Ability to work independently as well as part of a team.
• Valid driver's license.
• High school diploma or equivalent; a degree in business or related field is a plus.

• Employee health insurance benefits for $1.00/month
• 4% 401k with match
• Free Dental, Vision, and Life Insurance
• Up to 6 weeks PTO and holidays
• Employee discounts on vehicle purchases, parts, & service labor
• FREE lunch EVERY Friday!

Job Responsibilities

• Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership standards
• Perform maintenance service including electrical & diagnostic computer repair
• Provide labor and time estimates for additional automotive repairs
• Learn new technical information and techniques in formal training sessions to keep up with rapidly changing technology
• Inspect vehicles and record findings so that necessary repairs can be made

• 2 years experience in auto service
• Valid driver's license
• Team oriented, flexible and focused on maintaining a high level of customer service
• Working knowledge of shop equipment such as wheel and tire equipment, alignment system, diagnostic equipment, A/C equipment, etc.
• Must be willing to pass a background check, DMV screen, and drug screen prior to employment

• 401K with up to 4% matching
• Employee health insurance benefits for $1.00/month
• Free Dental, Vision, & Life Insurance
• Monthly performance bonuses
• Yearly company outings at Kernels, RoughRiders, Hawkeye Downs, etc
• Employee Discounts on vehicle purchases, parts & service labor
• Flexible Schedule
• Free lunch every Friday
• PTO - up to 6 weeks (PTO begins accruing when employment begins)
• Paid Holidays

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

• 10 hour shift

Position Overview

As a Business Development Center (BDC) Representative at our car dealership, you will play a crucial role in connecting with potential customers, building relationships, and ultimately driving sales of our automotive products. This position involves making outbound calls to prospective clients, understanding their needs, and effectively presenting the features and benefits of our vehicles. Your goal is to generate interest, set appointments, and contribute to the overall success of the sales team.

Salary: $14.00/hr + Commission (Average range: $40,000 -$60,000 per year for full-time)

• Outbound/ Inbound Calling
• Initiate outbound calls to potential customers from provided leads and databases.
• Answer calls sales/ customer order calls promptly and professionally.
• Introduce yourself and the dealership.
• Communicate with the potential customer while maintaining a conversational and engaging tone.
• Clearly communicate the value proposition of our vehicles and dealership services.
• Customer Relationship Management:
• Build rapport with customers by actively listening to their needs and concerns.
• Provide accurate information about available cars, financing options, and promotions.
• Address customer inquiries and objections in a professional and persuasive manner.
• Appointment Setting:
• Schedule appointments for interested customers to visit the dealership for test drives and consultations.
• Ensure timely and accurate entry of customer information into the CRM system.
• Product Knowledge
• Stay updated on the features, specifications, and benefits of the vehicles in our inventory.
• Attend regular training sessions to enhance product knowledge and sales techniques.

• Work towards achieving monthly sales targets set by the dealership.
• Collaborate with the sales team to share insights and strategies for improving overall performance.
• Follow-up:
• Conduct follow-up calls to nurture leads and maintain contact with potential customers.
• Responding to potential customer and customer emails.
• Gather feedback on customer experiences and communicate it to the department sales and management team.
• Documentation:
• Ensure accurate and complete documentation of all customer interactions and transactions.
• Adhere to dealership policies and procedures regarding sales processes.

• Collaborate with other departmental sales representatives, managers, and support staff to ensure a seamless customer experience.
• Ability to work well with others to achieve team based goals
• Other:
• Other duties as assigned (During time where workload is light you may be asked to temporarily support other departments.)

• Previous experience in outbound/inbound phone sales, preferable in the automotive industry.
• Strong verbal and written communication skills and interpersonal skills.
• Confidence to positively direct those around you.
• Attention to detail, focused on positive result.
• Attendance/ Dependability
• Ability to work in a fast-paced and target-driven environment.
• Time Management and self discipline to excel in manual based environment.
• Self sufficient problem solver
• Knowledge of automotive products and financing options is an advantage.
• Familiarity with Customer Relationship Management (CRM) software.
• Excellent organizational and time management skills.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

• Monday to Friday and/or
• Tuesday to Saturday

Job Summary:

We are seeking a reliable and detail-oriented Service Department Driver to join our service team. The ideal candidate will be responsible for the safe, timely, and efficient delivery of parts, materials, and equipment to vendors as well as providing transportation to customers to or from service appointments. This role requires excellent driving skills, strong organizational abilities, and a commitment to providing outstanding customer service.

• Greet customers with a friendly smile and a helpful attitude.
• Safely transport customers using a company vehicle timely and safely to their destination.
• Safely load, secure, and transport parts, scrap materials, and equipment to and from the service department.
• Be able to safely navigate roads in inclement weather.
• Deliver vehicles to where they need to go with distances up to 250 miles.
• Plan efficient delivery routes with or without GPS to ensure timely service while minimizing fuel consumption and wear on the vehicle.
• Verify the accuracy of delivery orders and maintain proper documentation, including invoices, delivery receipts, and vehicle logs.
• Conduct pre-trip and post-trip vehicle inspections to ensure the vehicle is in safe operating condition.
• Follow all traffic laws and company policies to ensure safe driving practices.
• Provide excellent customer service, including handling inquiries or concerns professionally and courteously.
• Maintain cleanliness and organization of the delivery vehicle and report any maintenance or repair needs promptly.
• Support the service department in the winter months by shoveling snow and distributing ice melt to ensure safe entry for customers and employees.
Qualifications:

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Excellent communication and interpersonal skills.
• Proven experience in a delivery or driving role.
• Strong organizational skills with attention to detail and accuracy.
• Physical ability to lift, carry, and maneuver heavy items (up to 30 lbs.) regularly.
• Be able to walk up to half a mile.
• Fit for duty testing will be required before employment.
Job Type: Part-time

Salary: $14.00/hr Schedule

• Monday to Friday