Automotive careers at Cassill Motors in Cedar Rapids, IA

Job Summary:

We are seeking a knowledgeable and customer-focused Service Advisor to join our service department. The ideal candidate will act as a liaison between customers and our service technicians, ensuring an exceptional customer experience by effectively communicating service needs, costs, and timeframes. You will be responsible for greeting customers, accurately identifying automotive issues based on customer input and vehicle inspection, and ensuring repair orders are completed in a timely and cost-effective manner.

• Greet customers promptly and professionally as they arrive at the service department
• Listen to customer concerns and document vehicle issues accurately
• Create repair orders and coordinate with technicians to determine repair timelines and pricing
• Explain service recommendations, repair processes, and pricing estimates to customers
• Obtain customer authorization for repairs and additional services
• Maintain ongoing communication with customers regarding the status of their vehicles
• Ensure all repairs are completed to satisfaction and follow up on any post-service concerns
• Process payments and finalize service paperwork
• Maintain a clean and organized service desk area
• Upsell recommended maintenance and service packages as appropriate
• Ensure high levels of customer satisfaction and promotes repeat business

• High school diploma or equivalent (associate degree or technical training a plus)
• 3+ years of experience in an automotive service advisor or related role preferred
• Thorough knowledge of used vehicles and general automotive systems
• Exceptional interpersonal and communication skills
• Ability to work in a fast-paced environment and manage multiple task
• Proficiency with dealership management systems (DMS) and basic computer skills
• Customer-first attitude with a professional appearance and demeanor

• Competitive health, dental, and vision insurance options.
• Retirement savings plan (401k) with up to 4% employer contributions
• Opportunities for career advancement within the company
• Up to 6 weeks PTO and holidays
• Employee discounts on vehicle purchases, parts, & service labor
• FREE lunch EVERY Friday!

Apply Today

We look forward to welcoming a motivated and dedicated individual to our team.

Position Overview

As a Business Development Center (BDC) Representative at our car dealership, you will play a crucial role in connecting with potential customers, building relationships, and ultimately driving sales of our automotive products. This position involves making outbound calls to prospective clients, understanding their needs, and effectively presenting the features and benefits of our vehicles. Your goal is to generate interest, set appointments, and contribute to the overall success of the sales team.

Salary: $14.00/hr + Commission (Average range: $40,000 -$60,000 per year for full-time)

• Outbound/ Inbound Calling
• Initiate outbound calls to potential customers from provided leads and databases.
• Answer calls, sales/ customer order calls promptly and professionally.
• Introduce yourself and the dealership.
• Communicate with the potential customer while maintaining a conversational and engaging tone.
• Clearly communicate the value proposition of our vehicles and dealership services.
• Customer Relationship Management:
• Build rapport with customers by actively listening to their needs and concerns.
• Provide accurate information about available cars, financing options, and promotions.
• Address customer inquiries and objections in a professional and persuasive manner.
• Appointment Setting:
• Schedule appointments for interested customers to visit the dealership for test drives and consultations.
• Ensure timely and accurate entry of customer information into the CRM system.
• Product Knowledge
• Stay updated on the features, specifications, and benefits of the vehicles in our inventory.
• Attend regular training sessions to enhance product knowledge and sales techniques.

• Work towards achieving monthly sales targets set by the dealership.
• Collaborate with the sales team to share insights and strategies for improving overall performance.
• Follow-up:
• Conduct follow-up calls to nurture leads and maintain contact with potential customers.
• Responding to potential customer and customer emails.
• Gather feedback on customer experiences and communicate it to the department sales and management teams.
• Documentation:
• Ensure accurate and complete documentation of all customer interactions and transactions.
• Adhere to dealership policies and procedures regarding sales processes.

• Collaborate with other departmental sales representatives, managers, and support staff to ensure a seamless customer experience.
• Ability to work well with others to achieve team based goals
• Other:
• Other duties as assigned (During time where workload is light you may be asked to temporarily support other departments.)

• Previous experience in outbound/inbound phone sales, preferable in the automotive industry.
• Strong verbal and written communication skills and interpersonal skills.
• Confidence to positively direct those around you.
• Attention to detail, focused on positive results.
• Attendance/ Dependability
• Ability to work in a fast-paced and target-driven environment.
• Time Management and self-discipline to excel in manual based environment.
• Self sufficient problem solver
• Knowledge of automotive products and financing options is an advantage.
• Familiarity with Customer Relationship Management (CRM) software.
• Excellent organizational and time management skills.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

• Monday to Friday with occasional Saturdays

An Automotive Service Technician position is available at Cassill Motors, Cedar Rapids, IA. We are looking for the best service professionals to join our already motivated and positive team. We are looking for individuals to work an evening shift - preferential pay for evening shift work.

• Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership standards
• Perform maintenance service including electrical & diagnostic computer repair
• Provide labor and time estimates for additional automotive repairs
• Learn new technical information and techniques in formal training sessions to keep up with rapidly changing technology
• Inspect vehicles and record findings so that necessary repairs can be made

• 2 years experience in auto service
• Valid driver's license
• Team oriented, flexible and focused on maintaining a high level of customer service
• Working knowledge of shop equipment such as wheel and tire equipment, alignment system, diagnostic equipment, A/C equipment, etc.
• Must be willing to pass a background check, DMV screen, and drug screen prior to employment

• 401K with up to 4% matching
• Employee health insurance benefits for $1.00/month
• Free Dental, Vision, & Life Insurance
• Monthly performance bonuses
• Yearly company outings at Kernels, RoughRiders, Hawkeye Downs, etc
• Employee Discounts on vehicle purchases, parts & service labor
• Flexible Schedule
• Free lunch every Friday
• PTO - up to 6 weeks (PTO begins accruing when employment begins)
• Paid Holidays

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

• 10 hour shift

Position Summary

As a Product Specialist, you will use your knowledge of Cassill Motors’ no-haggle, market-based pricing to help customers find the best value for their budget. You will help customers find the right vehicle, not just any, by guiding customers through every step of the buying process to include test drives, trade-in evaluations, financing applications, and final paperwork. You will also be responsible for ensuring all necessary records and documentation are completed for a smooth and professional transaction. Our continued success is in part to our Product Specialist’s ability to build long-term relationships by providing exceptional after-sale support to customers. We are a team-oriented, high-energy sales environment where your success contributes to the dealership’s overall performance.

• Sales and customer service experience preferred (retail, hospitality, or automotive sales experience is a plus).
• Strong communication and listening skills—you enjoy helping people make informed decisions.
• Self-motivated and goal-oriented, with a desire to grow and succeed.
• Ability to work collaboratively in a team-driven, EOS-powered environment.
• Knowledge of vehicles and the automotive industry is a plus.
• Must be detail-oriented and organized.
• Willingness to learn and adapt in an evolving industry.

• Employee health insurance benefits for $1.00/month
• 4% 401k with match
• Free Dental, Vision, and Life Insurance
• Up to 6 weeks PTO and holidays
• Employee discounts on vehicle purchases, parts, & service labor
• FREE lunch EVERY Friday!

We look forward to welcoming a motivated and dedicated individual to our team.